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GENERAL CONDITIONS

 RESERVATIONS & CONFIRMATIONS​

All the details concerning the reservations must reach us before your arrival. To make reservation, please provide us the following informations.


  1. Arrival and departure details including the flight numbers and times
  2. Number of persons
  3. Full names
  4. Nationality
  5. Passport numbers
  6. Desired hotel category

We will make all the necessary reservations and update you with immediate private itinerary as soon as we get the complete proposed request. Upon your convenience, we usually use the fax or the email whose addresses are indicated to you on all our documents. Once all the hotels and domestic flights are confirmed, we will send you our invoice.

 Child Policy

For a child, 11 years old and above is assumed as an adult and the person have to buy the package in full amount.
For a child, 3 to 10 years old will get 30% discount for the package if the child shares hotel bed together with parents or guardian (without taken extra bed). This rule does not apply for air ticket fare and it is depend on airline’s child policy.

 Tour Packages Rate and Currency

Tour packages rate can be referred in the attached rate sheet and all rates are non-commissionable. The rate indications is generic reference rate and it may be changed time by time based on synchronizing with our counterpart agencies, airlines, hotels and partners. The surcharge will be levied for special days and super days and super peak periods.

The rate is calculated based on twin sharing hotel room basis occupancy rate. The rate is not included for customer’s additional expenditure (e.g. phone call, mini bar, laundry, meals, spa, massage, etc… in hotels, flights and cruises.)

The exact rate will be provided when you confirm the tour package with given period (date and month) and the number of people with the trip.
Our entire package rate is in UNITED STATES DOLLAR(USD).

 Reservation Policy

Reservation should be made at least 2 months prior to the tour package start date with 50% payment of the package cost. For only Singapore packages (itinerary not combines with other countries) can be reserved at least 1 month in advance with 50% payment.

The remaining 50% payment must be made at least 15 days prior to the tour package start date.
The minimum 2 customer are required to make reservation for package or free & easy tour.
For Golf package, the minimum 3 customers are required and golf playing days must be in the weekdays.

 Cancellation Policy

The hotels, airlines, tour guide and transportation services are very strict about cancellation policy so that any cancellation of confirmed arrangements, the cancellation fee will be charges as below:

- Cancellation 31 days prior arrival will be no charge
- Cancellation 30 to 15days prior arrival will be charged 25%
- Cancellation 14 to 8days prior arrival will be charged 50%
- Cancellation less than 7 days prior arrival or no show will be charged 100%

 Insurance

We recommend you to purchase the travel insurance ahead in case of emergencies; accidents, cancellations or theft.